October 2019 Release


This month we were busy adding functionality across our applications and platform, most notably our new support platform powered by Freshworks! 


Support Platform

  • New ticketing system to provide faster and more visible support to our customers
  • New and improved knowledge base of articles 
  • New location for these release notes :)
  • More integrated chat client to our ticketing system
  • Plenty of integrations to our favorite third-party applications

Web App


  • Implemented a new dropdown that allows users to filter through options (https://cl.ly/0d7a9240a2f5)
  • Improved app rendering for cells and rows
  • Removed default insulation spec as a requirement when creating a piping spec
  • Fixed user role dropdown bug
  • Enabled user to create a fitting without a material
  • Fixed various minor bugs
  • Updated support links to new portal

Creo App


  • Greatly improved the functionality of the "Set Fitting Data" GUI
    • Easily bulk applied values to family table instance parameters
    • Select only certain family table instances for upload to the database


  • Updated support links to new portal
  • Fixed various minor bugs